Perhaps the most amazing ability of humans is the ability to adapt and adopt. In today’s world, where disruptors are not just welcomed but are embraced with enthusiasm, the use of artificial intelligence (AI) in businesses is a perfect example of this. The ability to adapt has transformed the 21st-century business environment from the earlier meandering behemoth to a new avatar – vibrant, dynamic, flexible, and most-importantly, technology-driven.
Due to growing needs of skilled workforce, corporates have now understood that training and development within organisation is one of the best practices they can perform to create more meaningful customer experiences. This is the very foundation of AI, or Artificial Intelligence.
In basic terms, although AI has always been capable of intensively analysing mammoth amounts of consumer data from numerous sources, many companies are now beginning to realise the benefits of AI in the training world.
How does AI improve Employee Training?
What makes AI indispensable is the fact that it collects the right data for an efficient training process. For instance,if your training is being facilitated through an online portal with A.I. integrated software, it can collect information on the employees’ behaviour for the training. A.I can analyse the time employees’ spend on the portal , modules and materials they go through, the success rate of their quizzes, and the completion rate of certifications. AI caters to individual expectations making employees feel like they aren’t just a cog in a giant machine.
Does one size really fit all? Personalised employee training programs are proven to be more effective at retaining employee attention and interest. AI helps in evaluating the current problems faced by users and adopt new strategies to come up with a solution. AI not only adapts to problem areas of users but provides a more comprehensive solution that typical classroom curriculum. It can create immersive exercises which help users to learn at their own pace enabling them to retain the information better .
It is always important for a training program to achieve measurable returns for the business relying on it. AI powered training provides detailed information about employee performance or engagement, and intelligently compares the results to predefined standards to figure out whether the program is doing its job. If not then you will be able to make adjustments to the program to improve it.
Intuitive, Intelligent Tests and Quizzes
Most modern training programs, especially with automation techniques through software includes tests and quizzes to help employees recap what they have learned in the training so far. This measure the effectiveness of the program and provides a way to build competitive environment amongst the employees. Apps like Hello English have in-built tests and quizzes that may extend beyond the basic question-and-answer format, and may adapt themselves based on individual progressions and needs. Introducing gamification model also improves engagement of employees with the training program. Better user interface increases attention and ability to grasp more. This increases employees’ engagement with the program and program becomes more effective.
Depending on the nature of industry and the size of business, training programs powered by AI can be customised easily. Employees across geographies can be trained and monitored for performance based on predefined standards. From innovative, interactive learning to real-life simulated scenarios for skill assessment, AI can be used to provide high-quality training and allow field staff to be guided remotely
In the span of next few years, Training industry is expected to see more A.I. interference and innovation. Introduction of AI has made employee training more effective and easy. E-Learning platforms powered by AI will soon replace the traditional classroom methods of Training.