Retail & E-Com giants: Shopper’s Stop, Walmart India, Flipkart, Relaxo and Hafele choose Hello English to train and upskill their workforce in customer interaction skills, English an. Mobile led, massively scalable, and personalized – Hello English delivers quick ROI. Walmart introduced Hello English across 25 stores, PAN India, and witnessed unparalleled engagement with 1360+ associates being trained.
Equipped with customized content on skills such as up-selling, cross-selling, product descriptions, grievance management and more, the platform interactively simulates retail specific scenarios to make associates more confident. With varied gamified delivery formats leveraging voice interactivity, video-audio led learning and games – high engagement levels are delivered throughout the training.
- Training on communication oriented towards sales, customer service and product marketing
- Varied work-shifts and schedules
- Workforce primarily coming from vernacular backgrounds
Instructor-led training (ILT) is a solution, but is it viable in organizations with multiple stores/locations, varied job roles, varied learning levels, and hectic work schedules?
THE SOLUTION: Hello English’s Gamified Learning Platform
- JOB-RELEVANCE: Focused on improving sales, customer interaction, and soft-skills, our Retail Industry course covers comprehensive topics such as effective product descriptions, brand and product vocabulary, up-selling & cross-selling, billing and discounts, handling complaints and more.
- SCALE: A mobile-first platform, Hello English makes trainings automated, standardized and scalable across locations and job roles.
- ENGAGEMENT: Leaderboards, ranks, multi-player experiences keep employees motivated and boost completion rates and results.
- ROI MEASURABILITY: Powerful assessments and dashboards give management a 24*7 pulse of the training effectiveness.
- PERSONALIZATION: Each employee goes through a personalized experienced based on starting level (assessed through automated assessments), native language and job role.
Our pedagogy is proven to improve English proficiency levels by 3.7 times than other traditional learning methods.